Your Team Is Busy. But How Much of That Work Actually Needs a Human?
A full calendar can make a team look productive. Emails are flying around, spreadsheets are being updated, customers are getting replies, and everyone seems to have more work than time. But being busy and doing valuable work are not the same thing. Look closely at an average workday and you may find something surprising. A good part of it is spent moving information from one place to another, answering the same questions, checking for updates, creating routine reports, or reminding people to do things. None of this work is useless. The better question is whether it still needs a person doing it every single time. Try the 10-Minute Work Audit Before buying new software or changing your entire workflow, try something much simpler. Ask everyone on your team to write down the tasks they repeatedly perform during a normal week. Then put each task into one of three buckets: Needs judgment: A person should probably own this. Think negotiation, strategy, difficult customer situations, creativ...