Businesses Are Spending on AI, So Why Are So Many Still Stuck?
Companies are spending serious money on AI right now. They are buying software, testing assistants, adding automation to customer service, and asking employees to find ways to use AI in their daily work. Yet walk into many of those businesses six months later and something strange happens. The support team is still answering the same repetitive questions. Salespeople are still copying information between tools. Someone is still manually checking spreadsheets every Friday. The expensive AI subscription is active, but nobody is quite sure what it has changed. The problem usually isn't a lack of AI tools. It's the way businesses approach them. Buying AI Is Not the Same as Automating a Business Imagine a company receives 200 customer enquiries every day. Management decides AI could reduce the workload, so they buy a new platform. They upload some FAQs, create an assistant and put it on the website. Technically, the company is now "using AI." But the assistant cannot check...