What Most Businesses Get Wrong About Automation (And What Actually Works)
Automation has been a buzzword in business for years, but if you talk to people who actually run teams, you’ll hear a very different story. Most businesses are not struggling because they lack automation. They’re struggling because the automation they adopted never quite fit how they work. In theory, automation promises efficiency. In practice, it often adds another layer of complexity. New tools get added, processes get fragmented, and teams spend more time managing software than benefiting from it. Eventually, automation becomes something people tolerate rather than rely on. What’s starting to change is not the technology itself, but how businesses think about using it. The Mistake: Automating Tasks Instead of Workflows One of the most common mistakes businesses make is automating individual tasks without thinking about the bigger picture. A form gets automated, but the follow-up doesn’t. A chatbot answers questions, but the data never reaches the sales team. Reports get generated, b...